Trust & Safety

Hiring a stranger for real work only makes sense when both people are real, the money is protected and someone answers when something goes wrong. Here is exactly how that works on Provelt.

Level 1 — Identity

Government ID is captured, read and hashed. The same document cannot open a second account, and the raw file never leaves encrypted storage.

Level 2 — Live face check

A short randomised sequence — blink, turn, speak — proves a real person is present. Recordings are scored for spoofing and reviewed by a human when risk is high.

Level 3 — Device binding

After sign-up your account is locked to a passkey. A new device needs the password, an emailed confirmation and a fresh face check.

Level 4 — Escrowed money

Job funds are held by our payment partner and released only when both sides confirm, or by a human mediator when there is a dispute.

Level 5 — Behaviour

Late cancellations, attempts to take payment off-platform and safety reports lower an account's standing. Repeat offenders lose visibility quietly.

Always on — Emergency alerts

During any in-person job an SOS button shares your live location with our safety team and the job record.

Read the privacy policy for how long verification files are kept, and the terms of service for the rules every account agrees to.